Category Archives: Case Study

The Challenge: Microsoft was experiencing inefficiencies and frustrations that came with having 17 different outside counsel handling procurement projects, no clear protocol to escalate matters to the legal department, monthly budget variations for outside counsel spend of up to 200%, and a lack of hard data on contract volumes, cycle times, and other operational data.Continue reading “Microsoft Global Procurement Project”

The Challenge: A client wanted to analyze two decades of vendor agreements to support a vendor restructure strategic initiative.  To do so, it needed to analyze 7,000 legacy documents on a mix of vendor paper and client paper, and the analysis had to be done in less than one week. The Solution: In collaboration withContinue reading “Quick-Strike Vendor Contract Analysis”

The Challenge: A telecommunications client continued to expand its US telecommunications network footprint and relied on our law firm to do the legal work. The client’s site acquisition consultants moved at a fast pace to identify sites for equipment installation and relied on our lawyers to vet, negotiate, and finalize leases for each property. TheContinue reading “Telecommunications Matter Intake Optimization”

The Challenge: In order to expand its network, a client needed to assess over 100 jurisdictions in 20 markets across the country to identify and access structures to install its transmission devices (i.e., pole assets) and locate related use agreements, right-of-way agreements, and information related to zoning requirements. The client wanted the work done inContinue reading “Telecommunications Network Expansion”

The Challenge:  We replaced a law firm’s enterprise DMS with a new cloud-based system. Among other things, this presented a technology adoption challenge because users will typically only use new technology when they understand how it will work better than the technology being replaced. Learning and adopting new technology is never a one-size-fits-all endeavor. NotContinue reading “Gaining User Adoption Through Technical Training and Documentation”

The Challenge: A manufacturing business was in the midst of enterprise transformation. With over 1,600 employees around the world, a commodities business, a consumer products division, and $3B in revenue, its legal department consisted of two lawyers. To keep pace and better embed the legal function within the business, the General Counsel asked that weContinue reading “Legal Operations Capability Development”

The Challenge:  A law firm found its existing DMS was clunky, time-consuming, and inhibited attorney workflows. Implementing a new DMS that enabled immediate productivity with minimal user disruption became one of the firm’s highest priorities.  The Solution: Our first step was to deploy a comprehensive and collaborative approach to the vendor RFP process. Rather thanContinue reading “Document Management System (DMS) Implementation”

The Challenge: A law firm wanted to get more value from its word processors (‘WPs”) and legal assistants and to create a more challenging and rewarding work experience for them.  The Solution: Our first objective was to enhance and standardize the technical skills of WPs by having each one achieve expert level in all MicrosoftContinue reading “Legal Staff Development and Optimization”